Many passengers were distressed by the lack of fresh water. 05 Aug 2022. It will take a lot for us to travel with you again. The cruise line offered her future cruise vouchers worth 125 percent of her fare. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. You dont know a week or 10 days in advance what will happen with the water levels. Premium Air. You can see why people are worried. We were treated like animals. On 11/22 we received an email from Trip Mate regarding the resolution of our claim. If you are concerned about the water level on your upcoming river cruise, do your due diligence before you take any action. During our Antarctica cruise, as suggested by the on board customer services, we submitted our request for the reimbursement with receipts. Viking Cruises will test all guests and crew for COVID-19 with daily PCR testing when sailings resume, as part of the company's new Viking Health & Safety Program, the cruise line recently announced. Published on May 21, 2021. Scheduled and rescheduled elder family care and pet sitting services. We also paid Port Tax for Honduras even though they chose not to book and pay to use the pier there. We were routed to resolution manager who was extremely obnoxious, rude, disrespectful, wasn't listening to the issue, saying 'yes, ok, sales rep make a mistake, mistakes do happen. We had not received any response from Viking about 10 days. SA. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Yazmin Hope and Libby Gallagher Anyone can write a Trustpilot review.
Viking Cruises | Cruise Ship List - Delta Skymiles Cruises return trip Munich to EWR If have a river cruise planned for the end of the summer or the fall, should you be concerned? Viking River Cruises Viking Rolf (Photo: Viking River Cruises) Think 3 times before booking with Viking!!! When I asked to speak with a supervisor the "customer service" representative said "I am not allowed to transfer you - the supervisor will give you the same answer." The cruise line said it was evaluating 2022 itineraries that visit Russia with the view to modifying them where necessary. On 12/20/20 Viking cancelled this cruise. These conditions include: Lately, Europe has seen temperatures exceeding 40 degrees Celsius (104 degrees Fahrenheit). Thu 13 Jan 2022 01.00 EST Last modified on Thu 13 Jan 2022 18.22 EST. We again purchased Vikings trip insurance through Trip Mate to cover the cost of the trip. Instead, in the most extreme cases, AmaWaterways will create a new itinerary. Viking has refused. They just decided to keep our hard earning money. Only in very rare circumstances are the sailings canceled outright. If you search Viking the risk free still pops up you have to read the fine print to realise its all over so be aware. RHINE GETAWAY. It was our first river cruise it was 23 days Bucharest to Amsterdam with Viking . We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. Viking collects 3 fares for a 2 person room. On the next British Airways flight from London to Philadelphia, The That's our policy. We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. Fraud and deception! My only hope now is for someone to cancel what I want.About time to give my loyalty to another cruise line. We paid some #10,000 for premium air. They are just taking the thousands of dollars we gave them from us and we are getting nothing in return. I purchased a cruise for my wife and myself then Covid hit. ***. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. was 4 units wide . The 766-mile Rhine is one of Europe's most important trade routes, with container ships plying their way around its looping bends. Voyages offering the excursion to Floriade 2022 operate between July 16 and August 27, 2022 aboard River Empress. Guests have the option to transfer their reservation to 2022; receive a 100% future cruise credit . Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. What? Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. Not every river cruise line takes the same stance. The Rhine River in general is not that deep. The draft is the amount of vessel that is below the water line. No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. took the call and told us that schedule wouldn't be available most likely till January 2023. I appreciate the time. Companies will need more ships to carry the same amount of cargo, increasing transportation costs all of which have a negative impact on the European economy. In the case of low water, the crew can dump the ballast water and reduce the freshwater to 60 tons (two days worth), and just refill as needed. Wanted us to travel with 3 flights via 2 countries, when we complained they hid behind T & Cs very sneaky & very poor customer service, they cited they couldnt absorb costs of a more direct flight routing. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. A weighted-down ship sinks lower in the water and therefore needs more distance from the water line to the river bottom to sail safely without scraping the riverbed. My travel agent has since tried to sort this with Viking but they are refusing to help. Viking suggested that I should talk to my travel insurance company to reimburse the cost of additional airfare cost. I complained initially that I was not given a direct flight. We booked a 14 day cruise with extra days upon arrival in ****** and departure in **** in ****.
Viking Cruises, and Other Lines, Changes Plans Because of Ukraine News On 10/14, we filed a claim with Trip Mate. Unlike other river cruise lines, however, were very fortunate that we also operate numerous land tours throughout the region, so we have a fantastic network of local supplier-partners that we can leverage as necessary should alternate arrangements become necessary..
Viking Mississippi cruise passengers hit by cancellations 12/21- 12/28/2022 The photo is from my first premium, international award flight in 2012. #1. Does anyone know if Trip Mate customers have or are considering a class action suit against the company for fraud? Not a problem for him at all. When we arrived ************* to get our boarding pass, we were told that viking booked our tickets but did not pay for the tickets. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% Very disappointing. We will not cancel any cruises, said Shreiner. Anybody got any idea what do I do? In some cases, an itinerary may be adjusted with certain destinations dropped and new ones added. Passengers wait to board the luxury cruise ship Viking Mississippi, berthed at Lambert's Landing in St. Paul, on Saturday, Sept. 17, 2022. You dont cruise in Egypt in June/July because its too hot. More details in attachment. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We will not be booking with Viking again. Desired outcome: On 9/12/21 we realized the 2022 sailing impractical and cancelled for cruise credits (#s XXXXXXXX, XXXXXXXX, XXXXXXXX and XXXXXXXX)
I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. A place on the excursion I tried to book. I could sail on another cruise line for a lot less money. We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. Part refund, at least 25%. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise . We paid for Travel Protection
Heres what you need to know. "We will not cancel any cruises," said Shreiner. Another section of river that can be negatively affected by low water levels is the Danube, past the last lock in Slovakia heading downriver toward Hungary. We are told now that change is not possible at all because vouchers have expired. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare.
Viking River Cruises - Cancelation of cruises - ComplaintsBoard.com We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel.
European Cruise River Levels Are Falling To Critical Levels - Travel Codex A recent CNN article proclaimed that summer droughts like the current one, plus global warming, could signal a death knell for river cruises in the near future. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. She and her husband Ed recently took an 8-day cruise on the Viking Venus off the . See details. We booked a January 2021 cruise. Subscribe to RSS Viking has responded to his passing by cancelling the nearly $9,000 I paid for my husbands share of the trip. The pandemic has not ended, and some sailings have been cancelled due to too many Covid-19 cases onboard. He lied. Is it cheaper to stay out in the bay and use your own tender? The guest services lady said well you can complain at the Share your photos and videos with others to prove the truth of your words. airfare $2198 A drinks package at the original cost, when I first tried to book it. I contacted Viking and was told the vouchers were not refundable because we had not cancelled at least 2 weeks prior to departure. The cruise was cancelled due the pandemic ($11,367.50) An apology is not good enough. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options.
A Vaccinated Passenger Tested Positive for COVID-19 on My Icelandic Viking's 2022 World Cruise Sold Out so Quickly, It's Offering - Leisure We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. I had to cancel due to ill health and provided over five months notice. Bookings with more than 30 persons Conference bookings made by Customers Service and Sales Department Bookings paid by invoice by companies Companies with annual agreements Bookings with more than 5 hotel rooms The specific conditions that apply to your booking can be found in your . We paid 529+40 USD purchasing fees each for the tickets. This may involve the cruise line putting you up in one or more hotels and paying for restaurant meals. Viking Cruises has ceased all operations in Russia this year in response to the Russian invasion of Ukraine. The trip was more expensive so we paid with our vouchers as well as cash. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. I asked to speak to a manager and was told by the person I talked to I could not but she would speak with one. Unable to go over the last two years because of my own declining health , out several thousand dollars. 1. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. Cruises beginning in 2009, this is not the first error and being loyal The key dimensions of the Avalon Vista are: River boats are built in such a way that for bridge clearance, the mast, pilot house, and sun shades can be lowered. If you want to cancel a cruise right now in October because of low water, I will tell you, Sorry, we dont know if theres low water in October, said Schreiner. I hope this is something you can help with. coach. This is due to the cruise line planning on new summer UK domestic cruises for UK vaccinated residents only. Sandi. We have rescheduled 2x as we refuse to get the Covid vaccine and Viking will not allow boarding if you are not 100% vaccinated. My family of 4 has booked a Viking cruise with a pre and post cruise excursion.
Several Cruise Lines Cancel Scheduled Stops in Russia, Ukraine We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. We purchased Travel Protection Insurance. Related: Booking your first river cruise? No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Thank you. #7. I was aware that cruise lines' cash flow issues and accepted the voucher. Schreiners advice is simple: Just go. Received most monies back but they held $1400 back which had to be used by 4/22.Just booked a $25000 trip with them and ask them to extend $1400 to July which they refused. We would appreciate any help you can provide in helping us to get the rest of our money back. The first five miles of headwaters have completely dried up. This was a question that I asked myself before booking my Rhine River cruise. A longtime editor at Cruise Critic, Erica has also written for The Washington Post, Fodors and Lets Go travel guides, and numerous print and online cruise publications. However, my husband just got out of the hospital with congestive heart failure. In 2020 we were contacted via email and told that this cruise was also cancelled and we could book another cruise and receive a 125% credit toward a future cruise with a risk free guarantee and it said we could change our plans up to 24 hours before departure. This complaint has been resolved automatically due to user's inactivity. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. . We were never verbally informed when booking that the actual voucher would expire even if we rebooked again.
Europe's Drought: Will It End River Cruises? - Out Traveler View all of our Luxury Cruise sailings and offers. An insult! That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. In 2021, the cruise line plans to launch their seventh ocean ship, Viking Venus. If, however, we forfeit the ******* spent in anticipation of this vacation, Viking would loose us as customers, but as a sophisticated internet user, my wife will use her homebound time posting this saga on as many travel sites as possible. Review for Viking Osiris to Middle East Swirling Kilt 2-5 Cruises Age 60s Read More Sail Date: December 2022 Cabin Type: Suite with Veranda Helpful Christmas on the Mississippi Review for. Look at the Mekong you dont cruise in May, June, July and August because its too hot.
Viking Cruises cancels 2022 Black Sea and Kiev (Ukraine) sailings Maybe 10 years from now we cruise the Danube and Rhine in January/February/March and we stop in the summertime because August is too hot and there are low water areas., We dont know what the future will bring, he continued. We never sign or agree to sail with vaccines passport as requirement.No one respond our emails or our attorney except a woman name ******************************* that behaves like an iron wall to talk to anyone else. Terms apply to the offers listed on this page. This is our third time to book a trip, and in 2023, the medical requirement is still in place. In May, Viking canceled that cruise. It would seem to be a reasonable and simple request. Unfortunately, my husband unexpectedly passed away last month. I booked the flight through Viking to a Christmas market river cruise. "You might see some cities you might not have expected to see and you might miss some you wanted to see. Viking Cruises cancelled all 2022 departures on its Kiev (Kyiv, Ukraine), Black Sea & Bucharest itinerary in response to Russia's conflict with Ukraine. Read full review of Viking River Cruises Jan 26, 2023 01:33pm. As a result, river levels are falling to critical levels. It turns out that for the most part, if the ship sank, we would be high and dry standing on the sun deck. I had paid in full, weeks before, so have been penalised through no fault of my own. Refund on premium air payments that we did not receive in premiumservice. River boats are unique because they can float in just five to six feet of water. They have no intentions of giving my money back .Do I not have any rights? Our longtime Cruise Specialists Voyage Host, Tom Mullen, shares his thoughts from the last few days of the voyage, which took place January 5 to February 6, 2022. For information about your specific voyage, please log onto MyVikingJourney.com. I advised Viking that my wife and I could not get the vaccine ever and asked for a refund of our primary payment. Had a planned eastern European river cruise starting mid-October for over a year. Norse Atlantic Airways to Launch NY-Rome Flights. Should your cruise be canceled, the cruise line will also offer compensation. We could not wash, shower, not wash our hands and NOT able to flush toilets!
Floriade River Cruise Guide 2022 | Cruise Critic Just got order from Doctor to cancel due to sudden onset of autoimmune kidney disease. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. I purchased two of each of the following through ACH: One of the most popular rivers, the Rhine has river levels falling fast. . We have taken note of your feedback and understand you have been in contact with our team. BBB Business Profiles may not be reproduced for sales or promotional purposes. The complaint has been investigated and resolved to the customers satisfaction. The booking # is *******. Then before the departure, Viking cancelled operations and offered us vouchers for future cruises. Also lost out on the cruise vouchers. Unfortunately, there are still cruises being cancelled in 2022 due to Covid-19 and the uncertainty surrounding it. The low draft and the adjustability of the ballast allow the ships to navigate through sections of the river where the water levels are not very deep. . 1.
Special Cruise Savings | Viking Ocean Cruises Service representative escalated our complaint that we were misinformed, tricked, lied to, defrauded - because we cannot sail on that date, we are not healthy and can't sail in the fall or 2023! Expected weather conditions during the cruise. Don't sail Viking unless you are guaranteed of going on the trip. This was not the case. Posted September 18, 2021. As compensation we have been offered a derisory 200 voucher towards a future cruise. We are not asking for a refund for the vouchers but to simply have them reissued to be used toward another cruise. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. The couple shore excursions we went on were lame and horrible. Viking Chief Health Officer Dr. Raquel . We are not asking for anything other than our money back. Viking Plans A Robust 2021 2022 Cruise Season Despite the canceled 2020 cruise season, Viking has high hopes for 2021 and beyond. Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus My experience with Viking River Cruises is that if they cancel, they will either refund your money or . We have taken note of your feedback. Weve canceled one cruise on the Danube and have made a few mostly minor alterations to a small handful of cruises on the Rhine, a Tauck spokesman told TPG when asked about this years cruises. I thought that Viking was reputable, so I put too much faith in them. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active.
My Trip - Updates on Current Sailings - Viking River Cruises Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. Change of travel requirements after full payment received/ignoring request for full refund. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Viking will not honor this request. Vikings' policy allows no refund under the circumstances (i.e. But this is one American that will never sail with this awful company ever again. He replied "absolutely no way both medically and because ************ weakens her immune system!" Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public.
Photos: Major Cruise Lines Are Postponing Sailings Amid Covid All other passages from ******* for the same Antarctica cruise with Viking Octantis got their boarding passes with no problem. The river cruise lines will tell you that low water levels are rare, and that few sailings are altered due to water levels but the truth is the risk is always present. Cannot go on a cruise if not jabbed even to countries which have no covid requirements any more. If you happen to be in the same position there is a group forming to file a class action law suit against Viking. Uber Cash and Uber VIP status is available to Basic Card Member only. Any help to resolve this matter will be greatly appreciated. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking.
Harry Styles Verified Fan Presale,
Revlon Shampoo Outrageous,
Articles V