Such terms and conditions may be disclosed by use of hypertext links. If the credit card is declined, you guarantee that you will settle any amounts owing to StudentUniverse immediately by money order or payment in cash. You must contact your airline directly and or visit its website for specific information regarding these guidelines and/or any additional fees. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; . We will message those requirements to you (if there are any) prior to you making any purchase. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. Tuition. If you arrive late for a flight according to the airline's check-in requirements, or miss a flight, for ANY reason you will lose the total value of your ticket. First, visit the link for Studentuniverse Refund Policy Coupon Code. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. As travel and entry requirements are changing frequently, it's important to stay up to date and make sure that you'll be able to travel through any countries on your itineraries. Your travel credit is associated with your original booking. If you arrive late for a flight according to the airlines check-in requirements, or miss a flight, for ANY reason, you will lose the total value of your ticket. Packages cover a It is entirely at the airlines discretion to provide you with a seat on a later flight. Most airlines have issued one free change and you may be eligible to cancel for future credit. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. Travel for less and live for more with deals, contests and more. That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. Eligibility, Joining, and Website Information, Itineraries with more than 2 destinations. If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. If your flight has been canceled by the airline, we will be happy to submit a request to the airline on your behalf for a refund. How much can I bring? These policies and rules are binding on you, so be sure to review them before purchase. A refund must never exceed the original payment amount. We also do not offer any compensation if another customer books the same itinerary as you at a lower price. If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. Expires shortly ERE Show Coupon Code in Student Universe coupons $30 OFF COUPON CODE Up to $30 Off With Code It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. To verify your current enrollment status we may need to contact your university or college. Many airlines are updating their policies regarding travel credit use deadlines. Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). For all travel we strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. They may change due to air traffic control restrictions, weather conditions or operational requirements. You can also update your email address to a more permanent one on your account any time. Some tickets also may have multiple airlines. Never miss a flight (deal) again Minimum stay and maximum stay rules apply to return and multi-stop flights. You may be denied entry onto your carrier and/or entry upon arrival at your destination, or be required to self-quarantine at your destination and upon your return to the United States. On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. I have questions about baggage. Please only contact us if your flight is within the next 48 hours, so that we can help those with urgent needs first. To find the change rules for your flight ticket, look under the My Trips section of your account. If your airline does appear to . The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. Please let us know of any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access. Yes! Studentuniverse Refund Policy Coupon Code can be found at this link. Sometimes airlines provide us with fares we cannot display online, even to our members. If you have made a booking with us for an individual service or for a pre-arranged package organised by someone other than us our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf with reasonable skill and care and to arrange the relevant contracts between you and travel service providers on your behalf. If your booking (or part of it) is ATOL protected, we, or the travel service provider identified on your ATOL Certificate, will provide you with the booking service and arrange the travel services as listed on the ATOL Certificate (or a suitable alternative). Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. Our agents will give you full details of the itineraries before you book. All insurance questions have to go directly through Tripmate, or whatever insurance company you purchased through. Transport and accommodation providers have differing cancellation policies and rules. Visit the Travel Clinic website or speak to your travel consultant to make an appointment. However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. For your protection, we recommend that you purchase trip cancellation and travel accident protection. Youll be able to use it on StudentUniverse, for flights operated by that airline. Beginning January 26, 2021, all travelers entering the USincluding US citizenswill be required to provide proof of a negative COVID test taken within 3 days prior to your flight. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at customer.relations@flightcentre.co.uk, or by post to Level 9, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE giving your booking reference and all other relevant information. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. Yes! accounting for a significant proportion of the package. If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). Travel Clinics, operated by Masta Limited, provide comprehensive travel health advice and same day vaccination and anti-malarial services. Where we disclose your personal information to a third party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringently as those of the UK. Additional fees for baggage may apply. Service providers reserve the right to refuse service to travelers at their sole discretion and including, without limitation, if the traveler (i) lacks proper documentation for the country of destination; (ii) has a contagious disease; (iii) is under the influence of alcohol, drugs or narcotics; and/or (iv) manifests disruptive and/or unruly behavior. Have I signed up before? It is strongly recommended that you communicate any complaint to the travel service provider in question as well as your travel consultant without delay. An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. Travelers are responsible for ensuring that they have all necessary travel documents and visas. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. Accommodation (if included) is based on twin share unless otherwise indicated. We aim to provide you with an amazing travel experience. Travel insurance is also recommended by the Foreign and Commonwealth Office. Student universe uses tripmate for their insurance policies and they're a complete scam. That page has the latest coupons, promo codes and deals etc. If we have several people messaging us for the same problem, it actually slows us down and takes time away that could be spent helping more people. How do I book seat assignments and meal requests? StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. StudentUniverse assumes no liability for the acts of the service provider in refusing service. Where we incur any liability for a travel service provider change or cancellation fee for any booking which you change, you agree to compensate us for the amount of that fee. Alternatively you can ask us for copies. We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you. After placing an order, you will receive an email from us with a StudentUniverse invoice number acknowledging that we have received your order. Search for the total number in your party and log in (or Sign up) as yourself. Final payment is due 60 days prior to the tour start date. StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. We are not obliged to accept your order and may, at our discretion, decline the order. Refund Policy. We advise travellers to retain sufficient local currency to meet these charges. The construction, validity, and performance of these Terms and any disputes between the parties shall be governed by and construed according to the laws of the Commonwealth of Massachusetts, without giving effect to its conflicts of law principles, and any federal laws applicable therein. A change to your student status will not impact your credit. You should save and/or print a copy of these Booking Conditions at the time the booking is placed. Your travel credit and expiration date can be found in My Wallet. Conditions can change rapidly in a country at any time. You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). Please contact us by phone if you are having technical difficulties on our site. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. Any errors in names, dates, or timings on your documentation will be your responsibility if not reported at the time of booking. We offer exclusive student flight discounts that can't be found anywhere else and offer steeper flight and travel deals when we know students want to travel. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". Its important you read your airlines policies for any restrictions as we are bound to each airlines policy. Some travel services made available by StudentUniverse are subject to additional rules, such as airline ticket eligibility and fare rules, including minimum and maximum age restrictions. LAST UPDATED: March 3rd, 2023. Such a change is deemed to be a minor change. If we are unable to do so, any dispute arising out of or relating to this Agreement (including the interpretation, validity, breach, performance, or negotiation thereof) or your relationship with StudentUniverse (a Dispute) shall be resolved by final and binding arbitration governed by the Federal Arbitration Act, 9 U.S.C. Search for the total number in your party and log in (or Sign up) as yourself. If this is not the case, you must let us know. Change penalties will be listed underneath your itinerary under 'Change & Cancel.' Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. You agree that your sole legal recourse is against the specific provider, not StudentUniverse or its affiliates, parent company, shareholders, directors, officers, employees, agents, or contractors. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? Choose one of them and take advantage of the discount! Please refer to the existing refund policies and tuition and fee information which apply under normal circumstances as the following only apply to current COVID-19 and other campus closure concerns. No date changes are permitted outside of your tickets validity period. We can definitely help you with your flights if you booked through us, unless you've booked with these airlines: If you've booked with one of these airlines, we do not have access to your ticket and you'll need to contact the airline directly. We understand a lot of events have been cancelled due to concerns over COVID-19. We will collect all mandatory taxes, however some countries may charge additional departure, hotel or other taxes that must be paid locally. If you already flew the outbound portion of the flight, the credit will be for about half, or the amount of the return portion of the flight. And in case you didnt know, you dont have to be a student to book on StudentUniverse. Verify your student status to purchase exclusive student fares. you may have booked a United ticket that was operated by a partner airline). Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. You should also confirm departure times for each onward flight. Change penalties will be listed underneath your itinerary under 'Change & Cancel.'. DONT BUY REFUND POLICIES. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? Travel credit is stored on your StudentUniverse account for future use. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. studentuniverse.co.uk/students/package-travel-rights, studentuniverse.co.uk/students/privacy-notice, ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. Many times the airline shown on your ticket is not the airline you actually booked your ticket with (i.e. The credit will be for the remaining amount of your ticket. You are solely responsible for any such fees as well. 5 months later I am still trying to get my $900 back from this scam. Prices are not guaranteed until full payment is made. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Please check your airline's policy to see if you might be eligible for a refund. Where we incur any liability for a cancellation fee or charge for any booking that is canceled, you agree to indemnify us for the amount of that fee or charge. Generally speaking, its better to book sooner rather than later if you know you need to be somewhere. If your ticket was totally unused, itll be for the full amount of the original ticket. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. All such means will be deemed sufficient to bind the parties to the terms and conditions of this Agreement. The currency your card will be charged in will be noted at time of checkout (in the US, the vast majority of what you purchase is charged in USD). Have a look and see if there is one that works for you! You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. www.cdc.gov. All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. Many of the flights and flight-inclusive travel arrangements we arrange on your behalf are financially protected by the ATOL scheme. Without this, you can be denied boarding. All airline tickets must be issued in the name of the passport/photo identity holder. Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Our registered office is at Level 6, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE. Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. This page sets out the Terms and Conditions under which you . All the perks guests get, plus: Unlock member-exclusive hidden fares and hotel deals. Travelers are responsible for ensuring that they have all necessary travel documents and visas. Change rules and fees can vary tremendously. You may see the name StudentUniverse affixed to motor vehicles, on signs around the hotel or elsewhere. Your home country and destination country will likely have travel requirements. StudentUniverse is an online booking leader for students and young adults under 26 looking to make travel arrangements on a budget. Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports, visas, transit visas, green cards, and/or certificates of authenticity, which meet the requirements of immigration and other government authorities at every destination.
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