After being in my new office they are increasing rent by 8.7%. Please remember that the retainer is refundable at the end of your agreement. Not only that, it's hard to get hold of their accounting department. S. Where's gone them? Once they sell you something that will be the end of you being treated as a valued customer. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Transparency is very important to us, and all services can be opted in/out through your online account.
Read Customer Service Reviews of www.regus.co.uk - Trustpilot A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces.
Read Customer Service Reviews of regus.ca | 5 of 20 - Trustpilot With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. We have checked and cannot find any payment details set up in your account.
We found a responsible person where we inform her about the problem. Absolutely unacceptable behavior. I would love the opportunity to help further but havent been able to identify your account. As you did not process this correctly, the agreement continued an additional month. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Our invoices are due on the payment date that is displayed on them. Develop, apply and embed the knowledge and skills acquired by this program to your organization. If you need further help, pleasespeak with our team member who is already in touch with you. This will ensure the agreement ends at the current final date and will not renew further. Don't be fooled by that. I would love the opportunity to help further but havent been able to identify your account. We ask all our customers to add an automated payment method to their account. According to its policy, the retainer took 30 days to get back to the tenant. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. At the end of your contract, they will automatically renew you without a signature and without consent. Such companies should not exist. Build an instant presence wherever you need to be, at prime business locations. After being in my new office they are increasing rent by 8.7%. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?
Regus in Waukesha, WI 53188 - (262) 832-3700 That exception is made on the understanding that an additional service retainer is payable. I contacted them about how processed my case after paying the fee for a virtual office. Our coworking spaces are designed with collaboration in mind. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Get Regus reviews, rating, hours, phone number, directions and more. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. Hey Sandra and Regus, just return my retainer back then I would not post anymore! The company left an official comment on this complaint. If you were to take direct space or a sublease you would also see these fees in your rent annually. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. He hung up my phone rather than transferring my call to them. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. This course is a must for every manager who aspires to be a leader and a success in his or her career. Appreciate your immediate reply. Companies can ask for reviews via automatic invitations. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account.
Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot It's an automated process. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. I still did not hear anything back yet. Please email me at Lorraine.brule@regus.com with your company name and details. We use dedicated people and clever technology to safeguard our platform. We will then confirm your payment date and amount. Were clear about this from day one. Setting up an automated payment is straight forward and can be done through the online portal.
Regus May Let You Out of Your Contract If You Have Miss its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They still continue to send invoices with no one responsible to be there to answer. When could I get my retainer back? Thank you! If you have a helpdesk contact, we would expect a 24hours reply. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Please advise what can we do to get back our retainer refund? At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. I have been renting an office space at Regus in Kings Hill for over 12m now. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Please remember that the retainer is refundable at the end of your agreement. I would love the opportunity to help further but havent been able to identify your account. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. Contact: +65 [protected] Thanks again for your comments which help us improve. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Remember me We may have received incorrect bank details.Also, we certainly do not force any customer to use any service.
PDF These General Terms and Conditions apply to Office/Co -Working - Regus Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Our coworking spaces are designed with collaboration in mind. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. We have a team of specialists available 24/7 to help you find the best solution for your business. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. If it has been longer than 30 days, please get in touch so we can investigate further. Theyre a great place to connect with colleagues, clients and other like-minded businesses. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. You will regret signing with Regus. Such a transfer may require entry into a new agreement. The company left an official comment to this complaint. Unacceptable billing practices. She promised me that I could get it on October 19 because it took 48 hours. Here are 8 tips for writing great reviews. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Verification can help ensure real people write reviews about real companies. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. Requesting your retainer refund is very easy: simply log into your online account (i.e. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Great discounts. Trustpilot is assessing this review in accordance with our flagging process. Hi Hannah, Im sorry if you felt the need to escalate this. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Avoid at all costs. I was a customer with a licensing agreement set to expire on December 31, 2022. Access our global network of workspaces and business lounges as often as you need. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. Your satisfaction is very important. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! This will ensure the agreement ends at the current final date and will not renew further. Customer Reviews are not used in the calculation of BBB Rating. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry.
Read Customer Service Reviews of www.regus.co.uk - Trustpilot Get help. You should receive your refund within 30 days after your agreement end date. But the Regus does not have flexibilities, nor willing to retain long term tenants. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. think about how low this company is. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. I cannot stress enough the lack of professionalism and poor service. Office staff are always friendly. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Signed up for a membership because I needed a private office for a few days. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) Regus always emphasized that it keeps its policy. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. It made me crazy and I asked him to talk with Myesha or Dom. They charge your card for amounts more than stipulated on invoices! they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. We use dedicated people and clever technology to safeguard our platform. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. We did not put a "2000 dollars bill in front of you".
The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Its an automated process. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?
Regus Reviews | Read Customer Service Reviews of regus.com | 4 of 519 Kind regards, Lorraine BruleGlobal Customer Service at Regus. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. There is non existent customer service department. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Become better managers and business leaders by achieving optimal personal and business performance. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! *We conduct corporate trainings on your preferred dates and location for no additional cost. Professional rooms for your next training session, interview, or pitch, wherever you need it. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. The vital skills students learn will be immediately applicable to their careers. The complaint has been investigated and resolved to the customer's satisfaction. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Helpful (1) Alice C. on 9/22/20
Regus Business Centre | Better Business Bureau Profile Best, Lorraine Brule Global Customer Service at Regus.
[Resolved] Regus Review: Refund my retainer - ComplaintsBoard.com I asked a receptionist to help my issue to the Regus help desk. The complaint has been investigated and resolved to the customers satisfaction. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. The complaint has been investigated and resolved to the customers satisfaction. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. A member of our team will get back to you as soon as we have the details. Regus Office rented: Wisma Atria Singapore I realized that my 'request for a retainer' of my account portal had been disappeared. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date.
REGUS CALIFORNIA ORACLE TOWER - 15 Reviews - 17901 VonKarman Ave - Yelp Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot Best regards,Michelle Spire. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Get Regus can be contacted at (262) 832-3700. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Changes in an organization are about more than just policies. This will surely increase the credibility of your complaint. Please note: Change Management is 1-day training program (Friday). By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. I sent an email to Briana and asked how my process going on? Companies can ask for reviews via automatic invitations. ComplaintsBoard.com is a leading complaint resolution website on the Internet. You should do so via your online account (www.myregus.com). People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you need further help, pleasespeak with our team member who is already in touch with you. Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. Regus does not communicate with customers via telephone. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. This company has the worst customer service I have ever experience in my life. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. And of course, they just charged me $244 for November. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. One time I was waiting on the phone for almost three hours. Manage all of your workspace and business needs. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. I look forward to receiving more information from you. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. GO LITERALLY ANYWHERE ELSE. This does not affect customers who have a permanent space as these are reserved specifically for them. I cannot stress enough the lack of professionalism and poor service. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Originally, total costs 20k THB, but end up with 50k THB. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. They charge an excessive retainer fee.
It goes against our guidelines to offer incentives for reviews. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Work wherever you need to with flexible access to our global network of workspaces. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. I got an email from trustpilot. Regus is a complete and total scam company. GO LITERALLY ANYWHERE ELSE. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet.
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