Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. Yes you do. All reactions. That is frustrating! I add wrong queue to Presence Statuses but I still have the same issue. Challenge 1 Configure Outbound Application and Integration Security. "Not able to figure out what is wrong here. Right now he' taking a nap.so I'm off to edit some reports! This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Thanks for the help! Hi Trailhead Baby, I'm losing my mind here. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. Your help is needed! Could you suggest how to troubleshoot it ? I've been stuck on this error message for two days! I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Open a Case in the service console.2. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. By clicking Sign up for GitHub, you agree to our terms of service and * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. But I have created this Data Category, so I'm not sure what the issue is. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. "my report is looking all correct. Empty the recycling bin. Even after setting up support proc and presence status. Hi,Oh I got it! Would you like to share a few more details on how you currently have things set up? Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. Processes.
Service Cloud Specialist Superbadge - YouTube Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.".
Health Cloud Superbadge Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Found my mistake (apart from taking it too literally). I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. I like your blog.Devops Online Training in HyderabadLearn Devops Online. (might not matter)The biggie- violation action- Does need to be dynamically assigned. Does this help? Youll need to enable this whole feature before you start I wont give away what its called! 3. It is reason i m getting this error. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. This comment has been removed by the author. It was an interesting project, and I wanted to share some lessons learned from . Could you share some details of what you have? Anyone studying for their Service Cloud consultant certification. But I didn't complete it. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. He laughs when I poke his nose and tries to take toys out of my hand. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . I am not sure whether its correct or not. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Book Now. January 07, 2019. donut! on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. Take a break, grab a snack, and watch this video. Is knowledge.* On the lightning page layout? When I made mistakes, I simply reverted to the last saved version.
Salesforce projects, superbadges, and sample apps - Index {!Case.OwnerFirstName}, Ursa Major Solar. Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Add to Trailmix. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. Various trademarks held by their respective owners. Service Cloud Specialist Superbadge. I am the Trailhead Baby! THANK YOU!
Help with Superbadge Service Cloud Specialist step 4 Thanks for your time! I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." Trailhead Baby any idea? Hi I am getting the below error. Still stuck? Something a little odd- Have you added the chatter feed/publisher to the layout? If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. :), I am unable to solve this. Intermediate case users can access both lists of cases. Review the steps to ensure you create the Cirrus Support Process. This is where you start building out the ability to manage support levels. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. The macro itself is working fine. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. What other fields do you need to add? New Profile button, instead of hitting the Clone button on the Technical profile page. * Able to be used on a profile level? I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. Thanks in advance. Its upsurd. Look at the page layout again- there is another item you will need to add. This thing is just hosed and I'm only on #2. I wish I had a good answer for you! Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. I'm working on the Service Cloud super badge and the error below is driving me nuts! kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. If you did them recently, try not to leave it too long to attempt this superbadge. You should be prepared for a heavily scenario . This is so annoying. Thank you for your time and response. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. (Hint- The name of the component is not "entitlements"). I'm sure it's something little! Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Challenge 1: Automate record creation. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle.
Sangeeta Patra on LinkedIn: Just finished my Superbadge # 5: Selling I am stuck at Step 3 - Create service level and actions. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. Thanks!!! If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. I made two dollars today! @MM - thanks for your time. Ensure you group report results correctly. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. read more, Youre going to think Im totally pathetic for writing about this!!! I am stuck on challenge 5. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? This worked for me. My brother has started to play with me! Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! took me 2 hours to undersand that, and without your comment I could have been there forever!! We recommend using a new Developer Edition (DE) to check this challenge.
This is really a tricky one. Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. I really learned a lot here. I can't figure out what this error means. . Back to the superbadge. Still stuck? Was this badge FUN or what?! read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. 2 comments Closed . I hope that you feel inspired. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! If you want to check the support process' api name, you can extract via data loader. I have to double check the directions, but I believe that you just have to add a few values. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. Thank you very much for such an interesting post. can you please suggest something? Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. Checkboxes: Missing 3 that should be checked. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." Making dinner for Mom! Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. The worst error! Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. Did you check the little box to activate the entitlement process? Trailhead Baby, THANK YOU SO MUCH!. Error: "We can't find the Entitlement Name in the System Administrator Profile. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Have you set up the routing address? Think carefully about the language it talks about pushing cases UP and pushing cases TO. No.
Compute Sales Specialist in Taipei, Taipei City, 11568 | Sales at Ensure you select the correct Chart format." This error stumped me for a while as well. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5.
Trailhead Superbadge: Data Integration Specialist - Forcetalks hmmmm I think I just had to drag the filed onto the layout. And of course, I just tested the challenge 4 again and I passed! Good to hear!!! Note the filter. Glad you figured it out! Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. Something is blocking the challenge checker from fully running. I have enabled the knowledge user check box in the user profile. Anyone have any idea? Ensure you group report results correctly. Well occasionally send you account related emails. Take a break, grab a snack, and watch this video. I can only click on the Email tab. Very helpful, thanks for the information! I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Thank you! but i don't know what is next step? Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. I have named and renamed it (Over and over and over). Hello Trailhead Baby! Go to a case- check the Status options. i could pass the challenge, so great to have some experts available like you! Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. I have sent screen shot of my report to rebecca@capstorm.com . Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. I am right now @ step 6. hope to finish the superbadge now soon.!!! If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. The solution? hmmm You do not want to enable all of the checkboxes. Start in setup. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. I am not sure what I'm doing wrong? Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. Right now he' taking a nap.so I'm off to edit some reports! For those of you who know me, you probably know that Im lucky enough to have a job that. I am not intending to give out the answers, just a little bit of a nudge. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. Leave a comment for the Trailhead Baby! Use another way to specify capacity for the routing configurations. Think of this like a Sales Process. where you have opportunity stages associated with the process. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s.
Service Cloud Consultant Certification Guide & Tips I'd bet that the solution is to "clone" not rename. Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Hi there,I am struglling with sataus update within a macro. I have the same problem and my Entitlement Process is already active :(. I have created data categories and Subcategories and have activated.But have issue with the above error. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. "Im not able to add instructions in the macro. I have read every message I can find and have double and triple checked everything I can think of. A support process is similar - different stages apply to each process. Something that helped was saving the report frequently. I'm whole again. I'll take a look as soon as Trailhead is back up! Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I also confirm that no additional code exists in this org. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. I'd try this- Delete the current process. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Thanks so much for responding. You do not need an overflow assignee, but you will need two queues. Are you sure you want "email to case"? Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. Change the labels for Case and Product To Maintenance Request and Equipment respectively. Ensure you set up the routing for Basic Cases properly." Any hlp? I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. The simple things Hey, i'm on challenge 3 and almost done. Skip Main Navigation. I have created data categories and Subcategories and have activated.But have issue with the above error. "I have created the Entitlement Process named "Cirrus Support Process" twice now. Gosh how frustrating! I hope that you feel inspired. Appreciate any help.
Service Cloud Specialist Superbadge Trailmix | Salesforce Trailhead Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Create the Cloudy Technical Team support process! Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. Coild you please help me out? #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins.
But trailhead gives an error message back. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. Look at the page layout and enable knowledge. These have different SLA milestones an agent has to hit its the same in this section. How can you update it as status field is inactive dring recording procedre? But I have successfully created this service console in my playground. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. Or rename a standard one? E.g. Ensure Entitlements are visible on Cases in Lightning. You cannot customize its label or logo". Challenge 5 error : We can't find a field called 'Question Long Text Area'. Help with Superbadge Service Cloud Specialist step 4.
LWC Specialist Superbadge : Guide to Challenges - gigminds No. Ensure Agents have access to Knowledge when viewing a Case". Use the search o. Hello! Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? Tnx, hmmmm What you have sounds correct. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. It is hard to give many hints about this step without giving away too . "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. You may want to jot down notes as you read the requirements. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Could you share what you have for your dashboard/report/etc and I'll take a look! I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. I was very impressed by this post, this site has always been pleasant news. The key word is "rename." Usually this is due to some pre-existing configuration or code in the challenge Org.