3. The following table describes the standard Autotask field objects for this entity. Thanks for your feedback. This entity contains the attachments for the ConfigurationItemNotes entity. Logon to the Datto (AutoTask) PSA. The InventoryProducts entity is the container where you define inventory location, minimum and maximum stocking levels, and can see the summary of the product (Available, Reserved, etc.). This entity describes an Autotask Quote Template that defines the content and appearance of an Autotask Quote. This entity represents associations between asset categories and documents in Autotask. For String datatypes, the number in parentheses ( ) indicates the maximum number of characters allowed. I know I have correctly authenticated and set the BaseURI because I can get company information for customers. What is a word for the arcane equivalent of a monastery? This entity is only used by multi-currency databases. Connect and share knowledge within a single location that is structured and easy to search. The function of this entity is to describe the values for custom Additional Invoice Fields that users can add to Autotask for use with Autotask Invoice Templates. The 'YYYYMMDD' value must be a date less than or equal to today's date. This entity's purpose is to describe a configurable alert message, associated with an account, that appears on different account-related pages. Refer to Web Services APIsecurity settings. ConfigurationItemWebhookExcludedResources. For a list of all currently available entities, refer to the , or check the Online Help's table of contents. This entity describes an Attachment in Autotask. When it is expanded on the New Note or New Time Entry form, the New Attachment dialog box will open automatically. ChangeInfoFields are available regardless of whether they are Active or Inactive. Complete the New Attachment dialog box. It also tracks the resource and date &time each step was completed. This entity enables your authorized third-party apps or modules to query the categories that can be associated with an opportunity in Autotask. This entity contains attachments for documents in Autotask. A resource must have at least one role assignment. All fields are read-only. This entity describes an instance of hardware, software, or a material item in Autotask that a company sells or supports for customers. If an unsupported entity receives a request to update a field that contains Rich Text, the API will update the text-only version of the field and overwrite the data in the Rich Text field with plain text.
Create Ticket using API : r/Autotask - reddit.com This entity describes a ticket category applied to tickets in Autotask to specify features and fields that appear on the ticket detail. . This entity describes an Autotask Ticket. Want to learn about upcoming enhancements? var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href;
If the current priority is inactive, update() is allowed if the Priority value is not changed, or if Priority is changed to an active value. Thanks for your feedback. If you edit a note or time entry that is associated with existing attachments, they appear in a separate Attachments section. The entity provides an efficient way to access the details, via the API, to assist with the customer's Autotask implementation. Autotask currently provides five contract types: Time and Materials, Fixed Price, Block Hours, Retainer, and Recurring Service. To learn more, refer to The Rich Text editor. window.open(uri);
Refer to Adding and managing attachments. This entity's purpose is to describe a deliverable item that represents a pre-defined unit of work performed for a set price and billed at regular intervals; for example, a 'Disk Backup' performed for one computer. If no value is provided for Ticket.Source when a ticket is created via the API, the default Source value is returned on update. Verify you support email. But does anyone know what should be used to create a ticket? var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href;
The ticket SLA is defaulted in using the following logic: Check the asset. The API currently exposes the following entities. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href;
To obtain extended information about entities and their field data, use the GET API call. This section will be expanded if the note or time entry has at least one attachment. If you open this dialog box or page from the Edit [Entity] page, the section containing this field will not appear, and this field will not be editable. A time entry allows an Autotask resource to enter ticket and task time (Labor) and general or regular time (non-customer facing time). If setting equals 'Never' then the API will not require the QueueID value. /*About N-able N-central integration with Autotask This entity contains the attachments for the CompanyNotes entity. The ArticleTicketAssociations entity records existing associations between tickets and Knowledgebase articles in Autotask. This entity describes one or more Autotask Assets (previously known as Configuration Items) assigned to a Ticket beyond the primary asset(ticket.configurationItemID). Do new devs get fired if they can't solve a certain bug? To obtain complete field information specific to your Autotask implementation, use theGETAPIcalls described in the resource and child collection access URLs section of this document. The function of this entity is to describe the mapping of the contact to the contract billing rule. Roles are associated with a department, have a standard billing rate, and are assigned to resources for billing purposes. This entity contains attachments for the Companies entity. ConfigurationItemSslSubjectAlternativeName. /*]]>*/Want to tell us more? As you save each attachment, it will appear on the attachment grid. Invoice templates define the appearance and content of an invoice generated by Autotask. This object describes Autotask Assets (previously known as Configuration Items), other than the primary Assets (Ticket.configurationItemID). Head on over to our Community Forum! This entity describes one or more account contacts assigned to a Ticket, other than the Ticket Contact (Ticket.contactID). Refer to
Webhooks (REST API). Enter the recipient email address in the Email API Token to (optional) field and click Email Token (Optional) The sent email includes the API Key and the server URL to query. This entity describes an Autotask Product with an association to an Inventory location in the Autotask Inventory module. TicketCategory default values will be applied unless another value is passed in. Namely the VS solutions are here. If the API receives an invalid prefix, it will automatically generate one and assign it to the resource. I am trying to create a ticket in autotask using the below python code: The function of this entity is to describe the number of units of a specific service bundle with an association to a Recurring Service contract for a specific date range. You might want to work with Autotask API's own Visual Studio solutions which are linked on their web services page. Write. /*]]>*/Want to tell us more? It mirrors the fields found on the. One of these entities exists for every UDF that is set as visible on each asset category. /*GitHub - KelvinTegelaar/AutotaskAPI: Autotask 2020.2 REST API Access to version 1.6 will deactivate in Q4 2024. Selecting a Note Type populates the Publish To field of the note, but this default can be overridden. NOTE This field is visible only if Co-managed Help Desk is enabled on the Activation page, and only shown to resources who are not co-managed. For more information about fields marked as picklists, review our Understanding picklists article. This entity describes an internal cost created for a resource-role combination for time entries on a specified contract. window.open(uri);
Visit our SOAPAPIlifecycle FAQ article to learn more. Can airtags be tracked from an iMac desktop, with no iPhone? function SendLinkByMail(href) {
If ChangeApprovalStatus = Requested, user can change it to Assigned (only). The id field belongs to each entity and acts as the unique identifier. IMPORTANT Except in the case of certain entities, when the APIreceives a request to update a field that contains Rich Text, the APIwill update the text-only version of the field and overwrite the data in the Rich Text field with plain text. Resources receive assignment to one or more roles through their department and queue associations. Refer to Running a global notes search. The function of this entity is to describe the Resource - Service Desk Role association and takes some functionality from the ResourceRoleQueue entity, since Resource - Queue associations no longer require a Role association. function SendLinkByMail(href) {
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ServiceLevelAgreementPausedNextEventHours (read only) is calculated as the time differential between the most recent time the ticket status changed to Waiting Customer and the time of the next SLA target. API users cannot be assigned as a resource to content such as opportunities or tickets, but they can be selected as a filter on fields and in widgets that are date, time . This entity's purpose is to describe a modular component that can be added to any ticket or task. You can modify the ticket category to ensure that the section is expanded when the time entry or note is first opened and that required fields are completed. /*Alert workflow - Autotask This entity's purpose is to describe a list item associated with a UserDefinedFieldDefinition entity that has dataType = List. Phases allow users to break projects into sub-groups of project tasks. An error message indicates that Service Request tickets cannot be associated with a problem ticket. This field is not filterable for tickets in the API. Calculated in hours only. This entity's purpose is to describe a skill or ability that you can associate with a Resource via the ResourceSkill entity. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href;
This object describes list items added to a check list on an Autotask ticket. It describes Price List information associated with a WorkTypeModifier entity. Integration vendors This entity describes an Autotask resource assigned to a task that is assigned to a service call. Within Autotask navigate to Homepage > Admin > Features & Settings; Tip - click the images to make them larger. Every resource is associated with a location. An allocation code represents one of six billing item categories: Work Types and Internal Allocation Codes (. Please open the solution (the C# one) in Visual Studio and work with the sample code there. A ticket can have additional assets even if there is no primary asset. This entity describes an Autotask Service Bundle added to a Recurring Service contract. The Ticket entity can have no more than 300 UDFs. This entity's purpose is to describe a billing role that is excluded from the contract to which the set applies. This entity describes the Resource Role and Department association. }
The following results have been performed on the sandbox of Autotask, to which I have a RTT of about 150-180MS. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This entity describes the Resource and Role through the Queue association. The following table describes the standard Autotask field objects for this entity. The function of this entity is to describe the resources associated with a Company Team. If you use the Kaseya RMM Extension, tickets generate by using Incoming Email Processing. This entity describes an Autotask project task assigned to a service call. AllocationCodeID is required on create() and update() if your company has enabled the Autotask system setting that requires a Work Type on a Ticket. Visit our SOAP API lifecycle FAQ article to learn more. For more information, refer to Time Entry/Note Quick Edit Fields.