From what I understand, if a customer is not happy with a product that has been bought in a Waitrose store, customers can return the item or package, along with their proof of purchase, within 35 days. Fox News host Tucker Carlson argues Democrats don't care who occupies elected office as long they can have power on Friday's broadcast of 'Tucker Carlson Tonight.' There are many different leadership styles: autocratic, democratic, servant, pacesetting, coaching, collaborative, affiliative, and more. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Very laid-back, almost forgot I was in an interview. These bonuses include free guides, powerful online training and more! I believe this will help my confidence grow and my sales skills as well.". "I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. Be specific, and be sure to keep the conversation positive. Full Suggested Answer & Detailed Response, Question 4, Tell the interviewer you would be a great employee, and confidently share that there is no reason not to hire you. There were scenario based questions but with lots of others stemming off them. TIP #5 At the end of your Waitrose interview, you may be given the opportunity to ask the panel some questions. Loss prevention initiatives are incredibly important in the retail sector. Company Information. It felt good to help, and I do not mind helping others when needed. ", "I left my last job because I was moving out of the area. Honesty is incredibly important when working with cash transactions and valuable merchandise. Perhaps you helped your manager with their workload, offered to help a customer with their purchases, or covered a shift for a coworker when they had a sudden, unexpected family emergency. Performance incentives can be very motivating. ", "Last year, I worked at a high-end jewelry store where sales goals were intense, and the rewards were high. Upvote 2 Downvote Candidates interviewing for Customer Service Assistant and Customer Assistant rated their interviews as the hardest, whereas interviews for Supermarket Assistant and Sales Assistant roles were rated as the easiest. Now INSTANTLY download the suggested ANSWERS to the WAITROSE INTERVIEW and PASS your interview! Having studied the job description for this role, I feel I have the required skills, qualities and attributes to not only perform the job to a high standard, but to also maintain the standards you expect of your employees and partners. They asked basic questions which were simple and easy to answer. The best way to discuss your salary expectations is to use your current earnings as an example. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. You are the tops! How would you deal with a customer complaint in one of our stores whilst working for Waitrose? Really welcoming and straightforward, the interviewer was friendly. ", "The store where I currently work is a family-run shop where they operated based on trust and didn't have a loss prevention plan. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Full Suggested Answer & Detailed Response, Question 5, ", "I would describe my communication skills as above average. Who has created the answers to the interview questions? 4 answers . My dad got rear-ended one time when driving me to school. I do not prefer close supervision as I am confident in my skills. Be sure to avoid sounding self-righteous in your answer. I have worked in a leadership capacity for the past five years and love sharing my knowledge and experience with others. My written communication skills are exceptional, as well.". The hiring manager wants to see that you performed exhaustive research and can tell them about the founder, the history, partnerships, and services offered. I applied online. Have a question or concern? "I have worked with many personalities and management styles with great success. This is so helpful. The answers to the FULL LIST of interview questions featured on this page. Be sure to keep your answer positive and avoid speaking poorly of the practice surrounding uniforms. Rest assured, I am reliable and always come to work on time. Be sure to mention how you have handled rude or belligerent customers in the past while following company policy. The interview was a simple exercise looking for ideas on how to improve a hypothetical store. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. Hurts discussed many things in the video, but the most . Most places I have worked for have policies in place for these types of scenarios, and I am happy to follow the procedures put in place by Waitrose.". "I have solid communication skills and feel this skill is one of my greatest strengths. If you are lucky enough to secure an interview them then carry on reading this post. Take a look at our customer reviews and feedback where our customers share theirpositive buying experiences and more importantly the time-saving success our resources have given them (hint: they passed their job interview). The way you answer will show the interviewer if you are a self-starter or if you will require constant supervision. "I would be very excited about obtaining a role in leadership within Waitrose in the future. Tell me about a time you worked in a team. All of our products and training resources are protected by our 30-day no questions asked money back guarantee. This means that every time you visit this website you will need to enable or disable cookies again. They also guide our commitment to empower all Partners who work here, whichever part of the business they work in:DO RIGHT: We act with integrity and use our judgement to do the right thing.ALL OR NOTHING: We put everything we have into everything we do.GIVE MORE THAN YOU TAKE: We put more in, so everyone gets more out.BE YOURSELF. I am easily encouraged, and my best reward is knowing that my hard work is noticed. Well structured and flexible: few questions about how to deal with difficult situations and how to deal with team work. Asked 24 October 2017. They did not have a store in the area where I moved, so I could not transfer. "I am best motivated through the occasional words of praise and recognition for a job well done. Tell me about a time you worked in a team. Be diplomatic and refer to company protocol in these situations. I love your products, and your company culture seems great, too. I applied online. "I have researched Waitrose a great deal and am very happy with the positive reviews I came across online. ), UPDATE: I got the job offer.THANKS Richard . ", Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. ", "My ideal employer is reliable, has a good reputation, and treats me like a unique individual versus just a number.". Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I was invited to a teams online call to talk with a manager, and basically have a virtual interview. ", "My most recent employer would say that I am a person of integrity. Glassdoor users rated their interview experience at Waitrose as 40.0% positive with a difficulty rating score of 2.60 out of 5 (where 5 is the highest level of difficulty). You must create your own answers, and be prepared for any interview question in any interview. Thank you so much! Think about some of the variables in your life that could affect your ability to arrive on time for work. Be sure to end your response on a positive note and tell the interviewer how you are excited to have the opportunity to interview for the position with their company. I know how to deliver amazing customer service, have excellent interpersonal skills, and have been the top cashier for the past six months in my current role. 304 questions and/or answers were updated by Krista Wenz on September 13th, 2022. I hope once I complete my education that, I can be given full-time hours for the summer. You may have a portfolio or even photos on your phone to share. Sales contests, for example, are a great way to motivate me.". I did not miss one work day last year or the year before. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. During my research in preparation for this interview, I studied your website, and I have been especially concentrating on your customer service guidelines. They just asked you standard interview questions that you would know. Application. I then ask if there is anything else I can help them with. I meet and exceed your requirements and have the knowledge and experience you are looking for. Explain how you provide excellent customer service. I am also open to additional hours when I am not engaged in my college classes and coursework.". Your five core values speak volumes and are what made me want to apply to your company. Get started with your Free Employer Profile, Night Shift Stock Replenishment Interview, Customer Service Representative Interview. Interviews at Waitrose Experience Positive 64% Negative 9% Neutral 27% Getting an Interview Applied online 100% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (378) Sales Assistant (86) Customer Assistant (79) Customer Service Assistant (61) See more interviews for top jobs I was invited to a teams online call to talk with a manager, and basically have a virtual interview. Thanks a lot! ", "In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well versed in.". I like to know that my efforts are noticed from time to time. First undertook an online situational assessment, then was invited to a group interview. They keep employees motivated to do a great job and ensure they are on top of their KPIs. "I have worked in retail for the past eight years. Still not convinced? Focus on giving the exact number of days you missed work and why. At Waitrose, we pride ourselves on delivering outstanding customer service and care. Assure the interviewer that you are a team player and put the company's needs first. "Yes, I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. It's great to be 10-15 minutes early rather than just showing up on the dot. If I have a question or require assistance from my manager or mentor, I will not hesitate to ask them. Understanding the company's views on leadership will help you see if your leadership style will fit the company culture. Whatever the reasonor no reason at allyou can have a full refund if this resource isnt right for you. "My reaction to employee theft would differ if I were a retail associate or a retail manager. What would you do if you didnt get on with someone in your team? I have some photos on my phone of displays I created if you want to see them. Interview questions and answers were first added on July 30th, 2018. We have eliminated all risk for you. Very detailed o line application process. Then describe how you would handle a competitive work environment by doing your best while having a positive attitude and working well with your coworkers, showing you value teamwork and sportsmanship. Focus on being honest in your response. Candidates applying for Shop Assistant had the quickest hiring process (on average 5 days), whereas Hospitality Partner roles had the slowest hiring process (on average 21 days). The process took 3 weeks. "I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness. I take an evening college course on Tuesdays and Thursdays, so I would not be available those days after 5 PM. It is best to show that you can work with various management styles. I would avoid approaching the employee as I would not want to make it a personal issue. Q5. Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. Candidates interviewing for Supermarket Assistant and Hospitality Partner rated their interviews as the hardest, whereas interviews for Delivery Driver and Shop Assistant roles were rated as the easiest. The interviewer wants to hear that your references will positively describe you. It may not be possible for everything to work out smoothly, such as getting your shift covered or making it to work on time. Was given a task of creating meals for different people for differing occasions such as dinner parties. If you disable this cookie, we will not be able to save your preferences. Here are the two questions we recommend you ask in order to portray a positive and enthusiastic attitude: QUESTION Apart from providing exceptional customer service, what else can I do in this role to ensure I meet the requirements and expectations of Waitrose? Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. The hours were just not right for me in the end which is a shame. Full Suggested Answer & Detailed Response, Question 7, I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. Full Suggested Answer & Detailed Response, Question 6, Describe what you found during your research that excited you to work for Waitrose. Waitrose Interview Process; watch this thread. What skills do you possess that you think would be an asset to our team? I won an iPad, cash incentives, and concert tickets. Focus on describing your written and verbal communication skills. "I have a rule always to treat my customers how I would want treatment in a store or establishment. Felt like a formality rather than a real test of an interview. "Last year, when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. "There is no reason why you should not hire me. "I left my last job because there was no room for professional growth or advancement. Answer dates might appear two to three weeks before they were published. ", "Thank you for asking. Describe a stressful situation at work and how you handled it? Give Me The Answers To My Interview! All rights reserved.PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UETerms & Conditions | Privacy Policy. Get all 12 interview questions and suggested answers for your Waitrose Interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). Firstly, these interviewquestions and answers are created by us and our team of experts we have all the answers to your questions and will help you succeed (like weve been doing for the last 14 years) and we update our material frequently. If you have conflict-resolution training for dealing with rude customers, be sure to mention that in your response. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. "Currently, I earn a base salary of ?45,000 per year plus a potential 20% annual bonus. I have worn uniforms in three past jobs and like that they help customers identify who works for the company and display a high level of professionalism.". Sometimes you must relate to others in their style to be understood. They manager was kind and understanding. While the interviewer would prefer someone with experience, the question asks if you are a creative person capable of creating attractive displays. ", "I have some dispute resolution training from my previous retail position and fully believe that flexibility needs to be offered in extreme situations. I am excited to bring these qualities to this position with Waitrose.". That shows you are proactive and value workplace relationships and communicating with others. "I did very well in math during High School and am comfortable with the math skills required for accepting cash, balancing a cash float, and performing inventory-related tasks. I would not normally choose to leave; however, I need to find a position related to my newly acquired degree. It was fast and easy, asked several questions and had a group part before. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. I communicate effectively with diverse groups and know how to bring out the best in people. Waitrose's core values are mentioned on its website and mentioned here: 'As co-owners we all have a share in the business and a shared commitment to go above and beyond for each other and our customers. "I am looking to lay the foundation for the rest of my career with this position. Which all went well. Had to do a task, too. The interviewer would like to know if anything negative will appear in your reference check to determine if they want to move forward in the hiring process. Yes! If you have an example from a previous job, use that in your response. Purchase the full package below for just 4.99 to download the answer to this and all of the interview questions featured on this page! Felt like a formality rather than a real test of an interview. Rather than going to my manager with the complaint, I offered to take on some of her workload so she would have the time to complete the schedule. The questions were easy to answer on the spot and required little to no preparation. The interview process was easy and enjoyable. Thirdly, our interview guides and training just work. ", "If a coworker failed to show up for their shift, I would pick it up if possible. You will be better prepared to answer the question if what they wrote is fresh in your mind. "I am happy to comply with any reference check required. If unsure where the company stood on a return, I would ask my manager for clarification.". Q12. I'm 17 and after reading other peoples experiences on here, I thought I would post mine just to help others So I applied online and got an email asking whether I would like to go for a group . However, small perks are always nice to have!". I appreciate that you want me to start with the basics of the inside sales before moving into outside sales. Interviews at Waitrose Experience Positive 78% Negative 7% Neutral 15% Getting an Interview Applied online 95% In Person 2% Recruitment Agency 1% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (381) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) Q8. Q4. Show the hiring manager that you value customer service and always put your customers' needs first. Asking the right questions and very brief. You had a group task to do, and then an individual interview with a manager. Before he took a massive jump as a complete player, the former Alabama signal-caller sat down with the Philadelphia Eagles in an unreleased Combine video. However, with a small amount of preparation you can ace the Waitrose Interview. If I have a question or require assistance from my supervisor, I do not hesitate to ask them.". We all know interviews are stressful and competition is intense. Super nice interviewer and easy questions. I learned a great deal during that time. ", "I hope to gain stronger skills in communication and customer service. ", "I am very comfortable working independently. The hiring manager wants you to rate your skills from 1-10. Q6. When researching the company, you must have found several reasons why you want to work for them. Was quite a while ago now, Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. We worked together for a couple of overtime hours that day and were able to catch her up on everything. Some individuals prefer a close working relationship with a lot of accountability, while others prefer space and autonomy. These skills make me a strong fit for this role as this position requires a high level of organization, interpersonal skills to effectively interact with customers and coworkers, and integrity to always do the right thing. Tell the interviewer about your ideal employer. Share with the interviewer how you would like to be recognized for your hard work. Waitrose Interview Process. Interview. The interviewer hopes to hear that there is no reason not to hire you! Get started with your Free Employer Profile, Night Shift Stock Replenishment Interview, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. If you are unsure of the management style at Waitrose, try to leave your answer as open as possible. So there is no risk. Q7. Waitrose is a British employee-owned supermarket store with over 3009 shops across the United Kingdom. As a retail employee, you will come across customers who want to argue with store policy. If you hire me for the position, you will not be disappointed in my performance. Describe a time when you completed a difficult, time-sensitive task whilst under pressure. The interviewer asks this question to see if your leadership style will work with the company culture. I work best with organizations with a penchant for learning and promoting their employees based on performance. Was asked a variety of questions on how I would or had dealt with past situations with customers and colleagues. The interviewer wants to hear that you can work in different types of situations but that you do not need close supervision. The purpose of this page is to help you prepare for your job interview. ", "As a sales professional, I am driven by a challenge with a financial perk. Get started with your Free Employer Profile, Night Shift Stock Replenishment Interview, Customer Service Representative Interview. We have a set of five values that were created by Partners, for Partners, to explain what it means to be a Partner and what makes a great one. Name a time youve faced a problem and how did you overcome it? From what I have learned about Waitrose, it sounds like that is the type of environment I can expect working for your company.". I have been slowly building my credit and recently qualified for a mortgage to purchase another home. Be sure you answer honestly, so your response aligns with your employer's. Also included general questions of experience in customer service e.g: tell me a time when. It is a definite plus if you have cheered on your competitors and helped them along the way. "I had zero unexcused absences last year. You can ask the interviewer to describe their management style if you wish. ", "I dislike working in an environment that is hostile and negative. What is the interview process like at Waitrose? Strong math skills are an asset in any retail-based role. Went for interview and we as given a written test of how you would sell to certain people then asked 3 questions which I thought were completely over the . "I am prepared and committed to working the hours listed in the position's job description. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. However, be sure to back up your reason for liking or not liking performance incentives. The interview lasted for around 20 minutes and I was asked around five questions, asking about times I'd worked within a team and about what determines good customer service. The interviewer wants to hear that you have the necessary communication skills for the role. ", "I want to work for Waitrose because I always shop here. First is the psychometric tests followed by a group interview and then a solo interview. Be sure you have an example for each and every one of these scenarios prior to your Waitrose interview. They want to hear that you plan to avoid being late to work and that you call your supervisor if you are going to be tardy. Be sure to give a more in-depth answer than the typical 'I am looking for growth' answer many interviewers hear. I was taught to treat others as I want to be treated, which is what I do daily.". While I have never created displays, I worked for three years with a florist and learned how to create beautiful bouquets. Good process overall. I want to learn the fundamentals of sales and become comfortable with both sides of the business. Talk to the interviewer about any times you have been required to wear a uniform and your thoughts on this. Using the posted salary range will help you determine what salary range you would expect if hired for the position. 9 answers. Talk to the interviewer about your feelings regarding performance incentives. Full Suggested Answer & Detailed Response, Question 3, I was very proud of the suggestion that I made, and that upper management and my manager had the confidence in me to make the change. If you respond that you rely on your managers to keep you motivated, the hiring manager may feel you lack the drive to succeed and do a good job. No minimum term. Glassdoor users rated their interview experience at Waitrose as 78.0% positive with a difficulty rating score of 2.60 out of 5 (where 5 is the highest level of difficulty). Read our Terms of Use for more information. If you have examples of displays you have created, be sure to share that with the interviewer now. Once I was late due to a terrible snow storm, and I notified my supervisor of the situation, so it was not an issue. It is a subsidiary of John Lewis Partnership. Retail and customer service-based roles often require diplomacy when working with the public. I interviewed at Waitrose. I have worked in retail for five years and have worked independently and with other team members, depending on where I worked. The process took 2 weeks. Think back to when you were racing others to achieve the highest sales, working towards a promotion, or eagerly trying to win a new contract. When the workforce is engaged, it helps shape the company's future success.". I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. Show the interviewer that you rose to the challenge and were excited to push yourself to be the best. Assure the interviewer that you can commit to a wide range of hours. You might wrap it up by sharing that you are customer-focused, have a proven employment record, and have excellent references. QUESTION Waitrose has an exceptional reputation within the industry. Our date tracking prior to 2019 was not accurately kept. Waitrose interview details in Sheffield, UK: 14 interview questions and 9 interview reviews posted anonymously by Waitrose interview candidates. After these questions, you are giving an assessment task that outlines a scenario that you may encounter on the job. Common stages of the interview process at Waitrose according to 1,343 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. ", "I understand this role will include working evenings, weekends, and holidays. Then once got through that stage. ALWAYS: We're quirky, proud and at our best when we are free to be ourselves.WE NOT ME: When we work together anything is possible.Be sure to memorize these values before your interview so you can answer this question with ease. What specifically has attracted you to Waitrose and why do you think you would be a good fit for this role? Heres the FULL LIST of interview questions for the WAITROSE INTERVIEW: Waitrose has an exceptional, high-quality presence in all of its stores. I find this leadership style effective since my team members feel included and trusted and are more likely to take pride in ownership of their work. We do not have advertisements on our pages but we do try to make money through paid-memberships. The hiring process at Waitrose takes an average of 19 days when considering 1,343 user submitted interviews across all job titles. I was sick for two days, and a note from my doctor accompanied those. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. I am looking for compensation that is aligned with the role and provides an opportunity for growth.". What I found during my research is how Waitrose places high standards on sustainability while reducing your impact on the environment. "I am very comfortable working independently, but I also enjoy collaborating with others in a team environment. Before your interview, you must review the company's job description to give yourself a keen understanding of the qualities they desire in their successful candidate.