kay jewelers customer service

This is the 2nd employee they have let go that was a wonderful . Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Find over 27 million businesses in the United States on The Official Yellow Pages website. Kay Jewelers has an average consumer rating of 2 stars from 327 reviews. A ring valued at $599. The best part is that she did this on one of the busiest weekends for Kay Jewelers! Totally understandable. He decided he was gonna get it appraised and wanted to wear it because it was so special. MORE+, Save up to 10% OFF on KAY Jewelers items. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. Custom designed jewelry is not returnable. The trade-in value is the original purchase price, excluding charges such as tax and shipping. Let me trade up without spending $450 first. Yes, they offer complimentary gift wrapping on all orders. Kay Jewelers Customer Satisfaction Survey Sweeps They treat their employees like numbers. His parents had purchased jewelry at Kay's for many years. Grab your savings right now. I mostly enjoyed the shopping experience from here. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. ForLocations, The World's Best For Customer Service Info. -webkit-transition: all 0.5s ease; Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. Expressing love should never be stressful. Design-a-ring: I purchased 3/4 diamond studded earrings. Do you offer any warranties on your merchandise? Why do you measure jewelry in millimeters? Next, your jewelry will be repaired by our trained jewelers, who are trained to restore your piece with meticulous care. Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. read more. Receive a Quote. When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. Either another chain or another piece of jewelry or refund. It never stated that if a ring couldn't be repaired, that I would be given the value from 20 years ago that I paid. The latest complaint engagement ring was resolved on Aug 18, 2014. Kay Jewelers Service Request Tracker - Starco Jewellers The Kay credit card customer service phone number for payments and other assistance: 855-506-2499. Credit Card Payment Address. Now, it has started customer satisfaction survey to collect feedback and improve their service. I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. I customized a wedding band for my fianc and it was a mess. The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. The company personalizes jewelry for customers, including adding monograms or engraving special messages into jewelry pieces to make them one of a kind or tailored for a specific person. How will I know when my order is ready for pick up at my KAY Jewelers store? Sign in to add more and ensure your Favorites will be available on all your devices. You can always get a free shipping coupon at KAY Jewelers. You just need to follow some tips to get $25 off select merchandise. 8:30am - 10:00pm; Tue. They have been horrible to deal with for a refund. In 1916, Sol and Edmund Kaufmann opened the first Kay Jewelers in the corner of their father's furniture store. Words cannot describe how pleased I am with the customer service that I received from Ashley Rivera from the Kay Jewelers @ American Dream Mall in Rutherford, NJ. We let the people know we were just taking a look around, we were not looking for anything specific. Kay Jewelers is a brand of Sterling Jewelers that offers wide range of engagement rings, wedding rings, diamonds, gemstones, metals, watches and more. Kay Jewelers P.O. } How do I know I can trust these reviews about Kay Jewelers? It's time to enjoy your shopping with such a big sale. Kay Jewelers Lab-Created Diamonds Review - What You Should Know Sign up to receive our free weekly newsletter. Please read reviews from customers as myself or I promise you that you will regret going to Kays. enhance your experience. Kay Jewelers does not sell conflict diamonds. KAY Jewelers online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. The company provides customers who purchase and own their jewelry a number of services, and by purchasing an extended service plan, these customers can take advantage of the jewelers' services for the life of the product. You will be notified via email that we have received your returned order and that your method of payment has been credited. What is the customer service policy at kay.com? If you select a size other than the standard ring size shown, service may be required to adjust it. This is where you need to buy your jewelry in the Caribbean!! - Kay's Don't worry, the conditions for using this coupon are very broad. I would highly recommend kay.com for your jewelry purchase. Monday to Friday: 7 AM 1 AM ET. Long story a left without my ring that is paid in full and they are holding forcing me to sign the release. Fun delivery. We have purchased an engagement ring and two custom bands to go with it (approximately $6,500 total) from your store. I paid approx. Kay Jewelers is one of the most famous jewelry stores in the United States, but unfortunately, their customer service leaves a lot to be desired. Do not buy from them. I will pay a private jeweler to fix the earrings. We were not given any insurance claim information. Extended Service Plan - Kay Kay Jewelers Corporate Office Headquarters Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Platinum is pure metal that is naturally white and much more cart reminders from KAY at the cell number used . Friends told me not to shop at Kay, overpriced and jewelry is poor quality. This review was chosen algorithmically as the most valued customer feedback. That was not going to fly. So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. I love that they offer the diamond replacement guarantee with any diamond purchase. I also have a contract that states you will replace any damaged or missing diamond. The biggest issue besides the whole mess they have in that store is that the associate did not give my ring unless of a sign a general release that is manipulative and definitely should not even be legal and I will look more into it. Then was told it'd take 3-4 weeks to fix the chain after waiting almost a month to receive it to begin with. I have never bought any real gold that would break the way these pieces continue to break. On May 27, 2022 Picked up ring from Kay. KAY Outlet offers engraving on select merchandise. How long do I have to pick up my merchandise? Later I was told it was a custom order and not returnable for that reason. I am being told that my ring is unrepairable, and that is NOT true. We were baffled because we have a Kay's credit card, and have been there several times prior. KAY Jewelers offers engraving on select merchandise. Purchased a Diamond ring 6 months ago & the center Diamond fell out. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. For example, many complain about the inattentive attitude to their problems or the unwillingness of operators to solve the issue. Teenagers look in the store windows at the mall, dreaming of diamonds and charm bracelets, and 20-somethings . Kay Jewelers has a consumer rating of 1.59 stars from 29 reviews indicating that most customers are generally dissatisfied with their purchases. Text (855) 221 - 6255. Kay Jewelers Reviews - 29 Reviews of Kay.com | Sitejabber Don't hesitate to place an order now. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a:hover, Yes, special order items are able to be returned. Cancelled order and full refund because it was within a half hour of purchase. (Trade-ins are not accepted at kay.com.) You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. Kay Jewelers Reviews: Is Kay Jewelers Legit? - Jewelers Our content is intended to be used for general information purposes only. Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. Service 10. I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. I then went to put it on and the chain snapped immediately. You can also gain knowledge about Kay Jewelers' hiring process through this article below and know more about the various job vacancies offered with benefits, salary . If you need your order sooner, they offer expedited shipping options. I bought a family necklace for myself and when I picked it up from the store in Forsyth Illinois I told them it is way smaller than what it looked when I looked at it and personalized it online. I ordered a necklace for my aunt for Christmas. That ring is worth 3x that amount now, and $600 for it is unacceptable. Kay Jewelers needs to revise their gift return policy. I am beyond frustrated with the service department at Kay Jewelers. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. Average Customer Rating. .owl-carousel .owl-controls .owl-pagination .owl-page span { It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Furthermore, we guarantee the accurate carat weight of your stone and the gold content of your mounting. Give us a Call If you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. The price I paid in 2003. How long will it take for my order to arrive? Clarendon House 2 Church Street. I went into Kay Jewelers in Defiance Ohio 11/23/2022 and purchased a Neil Lane bridal set. This is where the fun begins! We encountered an issue signing you up. We appreciate that you've chosen Kay Jewelers. Jillian K. said "I bought a diamond earring to replace one that was lost. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Please do NOT purchase a wedding ring or any JEWELRY from this company. She was constantly in communication with me and always delivered what she promised. Top of the Page, Do all rings come in the same size or are there different sizes available? Then when I said I thought it was 30 days from when I picked it up, they said ok. Then I was told the district manager said no and that was that. min-height: auto!important; I paid to have it fixed once and waited, so i think thats fair. The customer service representatives are very helpful and can answer any questions you may have about your account or payment options. Desired outcome: There can be some limitations, so pay attention. Fix for a reasonable amount. Kay Jewelers Credit Card Login, Payment, Customer Service, Cancel, and the sales lady was VERY NICE AND POLITE enjoyed working with her, Very pleased with service the trough knowledge of all items in store and was treated respectful by Bri Garza leaving a very happy customer. Monday to Friday: 7 AM 1 AM ET. If the online section is anything like your customer service it's no wonder people give you craptastic reviews. It was 25% off. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). AffirmLearn More To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. I hardly wear the ring, and Ive spent close to 14,000$ on it. Our Company Repair by an Expert. For a price quote on specific engraving requests, please visit your local KAY Outlet store. Desired outcome: This complaint was posted by a verified customer. Whether youre looking for a special gift for someone special or a timeless piece of jewelry for yourself, Kay.com has something for everyone. Exchanges can be made at any Kay Jewelers location. You will need to provide your account information and payment method when you call. She lives out of state so I ordered online in her name and shipped it to her. A company you know and trust. Don't hesitate to place an order now. Shortcut: Press 1, then press 1, the press 0 twice. My husband surprised me with a beautiful kay jewelers wedding ring I loved it diamonds on the bottom and the top really love it they did a great job with it . Kay Jewelers Credit FAQs Excellent Service. Unsubscribe easily. color: #515666; The candidates seeking career growth in the jewelry industry or customer service can check Kay Jewelers' job portal and find various job posts at its jewelry store locations. What is Kay Jewelers return and refund policy? (Cleaning and inspections are not available at kay.com.). First, browse the site and add the items you want to purchase to your shopping bag by clicking on the black "Add . Recently my boyfriend lost his mother and inherited her belongings. They are a disgusting corporation!! you can get $200 off some orders from KAY Jewelers. The business is located in Newburgh, New York, United States. You are offered a chance to save up to 10% OFF. Compare Coupons patiently and you may be able to get a 10% OFF. Exchanges can be made at any Kay Jewelers location. @media (max-width:767px) { www.survey.kay.com Kay Jewelers Guest Satisfaction Survey What are you looking for? What is KAY Jeweler's return and refund policy? The earrings physically broke on second wear, in February. December 2021 my husband purchase 3 tennis bracelets for Christmas. KAY Jewelers is an online jewelry retailer that offers a wide selection of fine jewelry, including engagement rings, wedding bands, and fashion jewelry. An expert can help you narrow down options and find the perfect jewelry. Great Staff and very pleasent and helpful. We were never notified about the incident. Do you offer any warranties on your merchandise? Customer Service munka, lls: Budapest, 2023, janur 24. - Indeed This is the worst company to order Jewelry through. was even willing to spend more & trade up, with a warranty purchase. From long wait times on calls and emails that go unanswered to unhelpful staff when it comes to finding jewelry or answering questions about items - Kay . The diamond in my ring fell out on May 7. After sending it back for the 5th time, my fianc wore the ring for 24hrs and the black rhodium literally whipped off the ring. Their customer service department should be called sewage department coz all I want to do is take a huge dump on their whole team. 1-888-868-0296 (TDD/TTY: 1-800-695-1788) Feedback . It's time to enjoy your shopping with such a big sale. color. Top of the Page, Do you have a trade-in policy? No, there are no shipping charges applied to orders shipped to a store. The diamond came out four days later! Can I have someone other than me pick up my order? How can they make sign that and dont release my ring? With our free tools, you can check out the . If there are any questions related to these issues or any other issues, KAY Jewelers is dedicated to easing your misgivings all day long! Kay Jewelers is blessed to have such a dedicated, professional, knowledgeable and caring employee! Kay Jewelers: Reviews, Complaints, Customer Claims | ComplaintsBoard #greatcause. I wear the chain everyday and wash in it. You all are Rock StarsSheena. When I brought it in, they said it would be $450 to repair. TargetCW. Always look forward to see the jewelry. We appreciate that you've chosen Kay Jewelers. Top of the Page, What colored gemstones are considered precious? What do I need to bring with me to the store to pick up my order? I contacted customer service and they do not have the ability to push the transaction out or expedite. Kay Jewelers Review | Superior Quality and Stunning Beauty This profile has not been claimed by the company. Is this your company? The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. Pinterest (Visited 147 times, 1 visits today) You may also like. Extended service plan: The best phone number for Kay Jewelers is their 800-527-8029 customer service phone number, and you can get the details and use . Wife wore the earrings once in January. Also apply for our NEW Concierge position for the holiday season. I googled it and it said do not put your rings in bleach, I did not know Clorox would damage my ring. Need Assistance? I was contacted on May 9 by Erik at the Great Lakes Mall and was told it is unrepairable. I still had the Diamond, so that was to remount & fix the prong. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a { Worst experience ever. KAY Jewelers Accounts are issued by Comenity Bank. Kay Jewelers - Just ok | Glassdoor Top of the Page, What do I need to bring with me to the store to pick up my order? On 12/30/2022 at 2:00 pm PST my Mother and I arrived Kays Jewelers located at the Galleria Mall in Las Vegas, NV to have our jewelry inspected. She was very nasty with me and at first refused to listen to the entire situation. Privacy Policy. Theyre saying due to the six-month rule, we are just out of luck and want to chare us $650 vs the $200 last time. 5 Ways To Personalize Your Anniversary Gift. Kay Jewelers Review: No. 1 Jewelry Store in The US (or Not?) NOTHING LIKE HAVING MY LIFETIME WARRANTY.. she was so patient and understanding. You can find contact details for Kay Jewelers above. I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace. I have spent a ton of money at Kay's because of Chris. Compare Coupons patiently and you may be able to get a 10% OFF. Signet Jewelers Ltd. - Kay Jewelers. Well, every Kay policy should be the same. The easiest way you can pay your Kay Credit Card is through your online account or by using the EasyPay feature. Kay.com also offers a wide selection of designer jewelry, including pieces from top brands such as Pandora, Swarovski, and more. From our first conversationshe stated that her main objective was that she wanted me to be happy with my purchase. Sunday: 10 AM 9 PM ET. ; Over the phone: Call (855) 506-2499 to make a payment over the phone. Since your jeweler can't repair my ring, I would like to take my ring to a jeweler who can repair it, and have the repairs paid for by Kay. Enjoy reading our tips and recommendations. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. Egyszer jelentkezs: Learn more Top of the Page, What determines the price of a diamond? VC01 (fr) Kay Jewelers does not provide customer service by email, but does provide it by phone. Kay Jewelers Application Online: Jobs & Career Info She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . Get questions answered and resume your conversations easily! Top of the Page, If I want to mail a payment , what address should I send it to? We bought a bracelet and an Opal ring for my daughter as well. You have added the max number of Favorites. All I get is a runaround. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. What address can I use? Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. They say I had 60 minutes and denied cancelation. 8:30am - 10:00pm; They are not willing to take the interest off. Feel free to ask any questions! We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. A link has directed you to this review. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. Then I could buy the warranty after the repair for a few more hundred dollars. Strength in coaching and producing an environment where customer service and surpassing standards is at the . Address: Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333-4600 USA. Explore KAY Outlet Exclusives for unique jewelry you won't find anywhere else. The Untold Truth Of Kay Jewelers - TheList.com Once again (3rd time), I was dismissed by the store manager, I believe her name was Dedra. Jewelry Repairs, Events and Other In-Store Services | Kay Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. Will I have to pay shipping charges if I request in-store pick up? Be the first one to find this review helpful. Learn more First of all, check the store website. Click here to get notifications about new complaints of Kay Jewelers. I Absolutely LOVE Kay's Professional Sales Lady Robin @ Macomb Mall She Always Gteet With A Smile. *Exchanges are not accepted at kay.com. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. (18 weeks ago as of 10/14) She said she will call back after she calls the store. In order to start the call, please close this box and then unblock your mic in your browser settings. There can be some limitations, so pay attention. .owl-carousel .owl-controls .owl-pagination .owl-page.active span { The opportunity to save $25 OFF is not common. Ordered online and I received my order and everything was absolutely fine. When will my credit card be charged for my in-store pick up? Oct 14, 2022 1:10pm - Spoke with Fahim and was told it was never escalated. The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche Ausgabe: Ketterling, Corinna, Schwarz, Alicia: 9798377463382: Books - Amazon.ca We were not told that it was a promotion but a sale. Always a pleasure to go in. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333. I just want to trade it in for something else. Went to file a complaint directly with Kays, & I got from them - if I would have brought it in for my 6 month inspection, then I could have purchased the warranty & I wouldnt be in this spot. How To Contact Kay Jewelers Corporate Office Headquarters HQ. Text (855) 929 - 4190.