Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. The secondary site went on to note that as soon as cancellations ramped up a few weeks ago, they were the first in the industry to offer a coupon worth 120% of the ticket valule, which will be a default option in the Canada and U.S. They sold me 2 non-existing tickets and even admitted it by email. I purchased tickets on their mobile app for a college basketball game. We will process the refund to your original payment method within 5 days. I have been attempting to contact you several times regarding ticket order #553613638. anyone have any advise on how to deal with this? STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. The Hollywood Reporter is a part of Penske Media Corporation. I hope we can get refunded. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. This cookie is set by GDPR Cookie Consent plugin. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. How is this right? I purchased tickets to the Olympic gymnastics trials in January 2020. April 1, 2020 View Vivid Seats Refund Policy. Receive a coupon for 120 percent of your original purchase*. At this point, this transaction constitutes fraud. I agree. I am traveling today from Mexico to Madridfor what? I called immediately but received the same reply, "No refunds!" $868.64 is a lot of money especially now to just throw away. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. The latest breaking updates, delivered straight to your email inbox. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. Don't take NO for an answer! Copyright 2023 Xperiology. At the event, tickets were discovered to be invalid. The event has been passed, and no new date has been posted. Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. This was an unauthorized, unreasonable charge. Don't do it! They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! StubHub is a global marketplace and our policies vary by region, in line with local guidance. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. This will now be our default option in Canada and in the US. Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge. Any good news for refund for us regrading clear actionable step to get Coachella refund? Never again will I use StubHub! Too late to purchase decent seats. They still charged me fully for a canceled ticket transaction. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. Complete StubHub customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. I should be given a refund! Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. what should I do? And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." So I would like a refund for the pass that was never sent to me. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. You can get a refund from StubHub by calling their customer service line. My girlfriend's 30th bday gift is being ripped off! I wish I had read this before buying. I tried transferring through Wells Fargo and they didn't let me transfer. I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. i have tried to call several times but have been on hold >3 hours on 2 occasions. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. I never got any emails about refunds or the fact they canceled the show. If these are not available, you will likely get a full refund. All rights reserved. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. If you have recently made a purchase with StubHub and believe you're eligible for a refund, follow the below steps. A StubHub employee via phone assisted in returning the ticket to my account. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. i have tried to call several times but have been on hold >3 hours on 2 occasions. the Stubhub policy is to only give refunds if an event is cancelled. The refund will typically process within 5 to 8 business days. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. She said to late sorry. Hi, @Fatsuma! If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. OK, I think this show has been rescheduled to September 7, 2022. I had transferable paperwork that said the tickets were real and paid for that I was prepared give for the mobile transfer. I would like a refund!!! StubHub is a ticket resale and exchange service. Concert is tonight and just received tickets in a completely different section then what i paid for. If I don't get a refund soon I'll be reporting theft to PayPal. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. StubHub Return Policy [Quick Information]. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. Overcharged. They charged my account even after I transaction. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. ""You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. This doesn't make any sense and I transferred these tickets way early on before COVID. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. 2023 The Hollywood Reporter, LLC. Save my name, email, and website in this browser for the next time I comment. I don't have "proof" because stub hub transferred these tickets and took my access away from them. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). However you may visit Settings to provide a controlled consent. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. I don't think it's fair that you hold our money like that and can only offer us the option to sell!! I will NEVER use Stubhub again. We appreciate your patience. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. These people are entitled to their money back. If it is postponed/rescheduled, the tickets are still valid. IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. Thanks for stealing my money and for the lack of respect for customer experiences. Immediately called StubHub customer service. Site says venue will honor original ticket but when i click on view tickets nothing there! It reads Refund in Progress. I am beyond angry and disappointed. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. The refund will typically process within 5 to 8 business days. Stubhub sucks! To Stubhub.com and surprisingly they were already on sale. I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. These tickets were not purchased with a coupon. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. StubHub said in a statement that it has opted to offer this now because the live events industry is beginning to reopen with vaccinations accelerating and capacities increasing across stadia. Crooks. I want my refund please, I have been trying to contact you for a refund im not doing a lot of bad mouthing fair is fair I want my money the event didn't take place on March 28 , basketball game ,, please I have been more than patient call your line no answer I have reach out to you every way I know how no one is responding you should treat your customer this way. You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. Hopefully the credit card company will stand up for me. This site is horrible. Is there any way I can confirm that my Stubhub QR codes are still good? Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. Part of my frustration is money lost but it's also abt the integrity of the company. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company.StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of . Now what? A total ripoff! I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. I selected a particular date for a Broadway show. UPS delivered my tickets, but now I can't find them. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. All of our tickets were void, fakes, frauds. It means they ripped me off, I guess. I want a full refund as we lost jobs and need that money. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). If my ticket was valid I WOULD HAVE USED IT. StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . As a marketplace, we act as an intermediary for buyers and sellers. I was not able to enter the concert . Last Updated on June 24, 2020 by Dave Clark I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. I will never use this site again and highly advocate not using it to anyone due to this. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. I'm out $200 because this was a last minute purchase and I know that no one will pay that amount for a single seat at a Broadway show (well not for the seat chosen). Nobody will know until game day. The potential loss of revenue facing Live. Hour on Chat and another hour on phone. We were not the only ones. GIVE ME MY MONEY. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Stubhub is such a ripoff. if you have any questions please feel free to contact me. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. We were going just to see one of them.