item not as described ebay return shipping

If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. Purchase shipping insurance for your items Its well worth the money! If the seller is responsible for return shipping, its important that they cover the costs. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. Accept the return:The buyer will send the item back to you for a full refund. Located in: Ciudad Autonoma de Buenos Aires, Argentina. If you're not able to resolve things with the seller, you can ask us to help. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. When a buyer opens a Not As Described case, the sellers options are few. Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, can increase the conversion rate of your listings by up to 25%*. So it is in your best interests to avoid these cases by offering a more buyer-friendly return policy if you continue selling on eBay. This is something I have saved as a document and I just copy and paste it into all of my listings. If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. He tried to re-tie it down with new straps and put in a request for a refund. Copyright 1995-2023 eBay Inc. All Rights Reserved. Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. This is a good option for low-value items. eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. Within our return policy, we state that return shipping is paid by the buyer. Select View return details. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. 01-08-2020 (2) One does not activate this seller protection by calling customer service. My desire is that they get more than they are expecting! Often times, they will say something that was clearly stated in my listing. Copyright 1995-2023 eBay Inc. All Rights Reserved. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. 1. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. It was an auction that I won. eBay Business Equipment Purchase Protection. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. You'll receive the return shipping label credit on your monthly invoice. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. Ebay sides with buyers in not as described claims. 2. 1. If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. This is a small fee to protect myself from losing money in the event that the item is damaged in shipment. See how to check the status of your return. If you know me, you know Im not one of those people. The unofficial eBay subreddit. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. It covers purchases paid with PayPal and most other electronic payment methods. Even though I insure all of my packages through Fedex and eBay and it should be a no brainer, it sometimes can get complicated. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. NOTICE: 3D glasses are all different and must have a compatible TV set to work. It sucks , but ebay says its your fault and buyers can return for an reason. If you take these 10 tips and add these policies to your listings, you will keep your buyers happy and satisfied and almost all but eliminate returns! This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. Returns cannot be closed at the request of a seller. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. If the buyer put in a formal return request, you can accept the return, send them a shipping label, and wait for the item to get back to you. Most sellers refund as soon as they get the item back. Report the buyer when you issue the refund through the eBay returns flow I am asking fellow sellers what you do in a case like this: An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. If you choose to use your own carrier, we recommend using a tracked service. To request a return, select the item you want to send back from your recent purchases above, or use the button below. You do not have to be in a hurry when you receive the item to refund them. Who pays for return postage for a "not as descibed item" - eBay Buyers can always submit a return request, even if your returns policy says you don't accept returns. So would all sellers. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. Here you can discuss all things shipping with other members. I have details about my terms with shipping, returns, freight shipping, and refunds. As soon as I get an alert that a buyer put in a return request for a return, I send a nice note to the buyer apologizing and asking to get more information so I can help them in any way I can. You can also check the progress of your return request at any time. Select the percent you want to deduct from the refund amount. If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item! There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. Their listing states they do not accept returns. If the item is returned used or damaged, you may qualify to issue a partial refund. No. Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. moment, Oh, Ship! Tip We'll automatically close a return request if there's been no activity. There's no way around losing an Item Not As Described case. Check out how to file a damage claim with FedEx if your item gets damaged. Escalate to eBay if you don't reach a resolution within 3 business days. Today I am going to share with you 10 tips to protect yourself as a seller and decrease your eBay return requests. If you have a large stock and are ready to automate the way that you manage different parts of the return process, learn how to set up two basic rules to automatically accept returns or send immediate refunds. 17 votes, 21 comments. Adding tracking details to your return helpsprotect against delays or issues in the refund process. I find that if an item sells once, it will again. Ninety percent of people will just not think to call them and fight it. But anyway, what I have been known to do is to change condition of new item to New Other, and then add a few crucial details and specifics in the Condition Description box HOPING they MIGHT actually read it. Your order guaranteed or your money refunded - eBay Before you can send an item back to the seller, youneed to start a return. There are two categories of return requests from customers: 1. Do I need to pay extra for the eBay Money Back Guarantee? 07-05-2020 There are several ways you can send an item back to the seller. More shipping tips from your fellow sellers! If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. You can chat with other sellers about anything to do with running a business on eBay. Do I need to pay extra for the eBay Money Back Guarantee? If you are scared to start eBay because of the fear of returns, dont be. How to Win at eBay: Returns - Ken Rockwell Offer a replacement item. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. Listen to this weeks podcast to hear sourcing methods from a seller! 01-08-2020 Choose the item above to start resolving a return. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. Thats the great thing about implementing these tips. Many eBay sellers accept returns if you've changed your mind. Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? Normally the seller sends a return label and refunds upon return of item, provided, one, payment was made by a method that gives buyer protection in eBay and two, the item is returned in same condition as was supplied. I don't plan on stopping any time soon. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Return an item for a refund | eBay Buyers abusing "not as described" to force refund - PayPal Community On the next page you'll see the refund amount. If you dont ship the item back by that date, we may close your request and you will not receive a refund. Let me say this, It shouldnt be. Its very rare for us to have to accept a return. This is a win win for both of us. When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. and another item where the item returned was not the part I sent. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. See the table below for guidance on issuing a partial refund. But the seller should communicate with you. Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. Select. Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. Even if you specify no returns accepted, under the eBay Money Back Guarantee, the buyer can still return an item if it doesnt match the listing description. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. If all the buyer does is file 'not as described' with no other comment, will be hard to prove it's not a 'not as described', and ebay is not going to 'ask' the buyer 'why they are really returning'. Refunds go back to your original payment method and are typically available within 3-5 business days. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. What if the seller doesn't offer returns? For more information, see our Condition of returned items policy. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? Still, it wouldn't really matter what you put in the description. Often, they will review the messages and realize the buyer did not read the listing. Here is a box that was shipped with FedEx. When the seller replies, we'll send you an email with details of the next steps. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. If your item hasnt arrived, or isnt as described,let the seller know. Offer customers 30 day refund policy because EBay is always going to side with customers. If you don't and buyer has Ebay step in, they could refund the buyer from your Pay Pal account and let them keep the items. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. Some returns may remain open for up to 35 business days. Good luck! I have been selling on eBay for 23 years and I do not accept returns and never have. This is how it is and one of the risks of doing business on eBay. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. If you have your Terms & Conditions laid out clearly, this will ensure your Not as Described, no returns dispute will more than likely go your way. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. Copyright 1995-2023 eBay Inc. All Rights Reserved. I have reported the buyers, but I still have all 12 returns counting against me. If the seller wont cover the cost, let us know by asking eBay to step in. However, we're here to help. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. 01:47 PM Simply print the label on normal paper and tape it to the package. As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. So what happens if your eBay item is not as described? If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. Youll hear from us within 48 hours. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV but failed to mention that it really wasn't. How long should I give a seller to fix the problem before I contact eBay? My second reason for taking photographs of the items I ship? Almost 100%, I will receive a letter from the carrier that they have done their research and investigation and they find that it is not covered. I cant make the buyer read it! ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV". See our page on. Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. The carrier will then go and pick up the damaged item and do its own investigation of the damage. View cart for details. resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. Received a damaged item with a missing part. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. If the problem is small, I take advantage of the eBay partial refund policy. Does the tracking number show it was delivered? We'll review your case and contact you within 48 hours. Keep in mind that some returns can remain open for up to 35 business days. Ready to start making a good side income from flipping? However, it does happen and when it does, I have to deal with it as best as I can. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. Read our article on, Need help with return shipping? eBay Business Equipment Purchase Protection. Tip Make sure the barcode is clear so the carrier can scan it easily. The seller will also pay for return shipping. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. Keep in mind that on eBay, it is seller beware, not buyer beware. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! What if an eBay buyer damaged an item and wants a refund? In this case, I just try to do damage control. There are two categories of return requests from customers: 1. Why was my refund less than the amount I paid? View cart for details. Learn more about our Condition of returns policy. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. You know its interesting that the post I read before yours says Out of most of the reasons a buyer can choose for requesting a refund, "item not as described" is probably one of the worst offenses when it comes to eBay.